Or, as she calls it, 'tea lady, slash, masseus-t'. Joshua Thomas take a sneaky look at next week's highlight We've seen them try a weight class and we know all about the singing, so what can the bosses at BBC Three's The Call Centre do next to boost morale? The idea is the brain child of the Swansea centre's gaffeA -prone tea lady, Hayley Pearce, ... (more)
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