"I was getting a massage when I felt one hand leave my shoulder and the masseuse began speaking-but not to me," recalls Jacqueline Whitmore, an etiquette expert who has counselled Fortune 500 companies and the U.S. Department of Defense.
http://www2.macleans.ca/2013/10/13/who-said-we-were-friends-2/
http://www2.macleans.ca/2013/10/13/who-said-we-were-friends-2/
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