Many people do not realize what it takes to be a 911 emergency dispatcher. Although, many of the dispatchers are all cross-trained to take over for another dispatcher busy with another issue, and are able to use five computers to obtain information and dispatch help.
http://www.examiner.com/article/911-what-is-your-emergency?cid=rss
http://www.examiner.com/article/911-what-is-your-emergency?cid=rss
